1. For domestic standard shipping, the shipping fee is 880 yen (tax included) nationwide. However, Okinawa and remote islands are 1,100 yen (tax included). Please note that shipping charges cannot be changed.
2. If you buy pre-ordered items and other items together, all items will be shipped at the same time as the pre-ordered items due to shipping issues. Please be careful.
About delivery date
Normally, within 5 business days after receiving your order, Yamato Transport or We will ship by Sagawa Express.
*Excludes pre-order items
About order cancellation/change
In principle, we cannot accept cancellations or changes to order details after the order has been confirmed.
Please review your order carefully before placing your order.
About returns and exchanges
1. We do not accept returns unless the item is defective. If there is a defect, please notify us within 5 days of receiving the item.
2. The posted photos are as close to the actual colors as possible, but due to the nature of web technology, it cannot help but be influenced by the settings of the terminal. It is possible to exchange a product that seems different from the image as long as the same product is in stock, but please bear the return shipping fee. Also, please refrain from exchanging products that have changed in appearance from when they arrived. This includes dirt, price tags, tags and labels.
3. We do not accept returns of sale items.
Cancellation of regular products
Orders can be canceled free of charge until the following times. If the specified time is exceeded, the delivery company will start preparing for shipment, so it will be difficult to stop the shipment and a handling fee will be incurred.
<Wednesday to Friday>
・Order before 3:00pm: Customer must contact us by 3:00pm on the same day
・Orders after 3:00pm: Customer must contact us by 3:00pm the next day
< Saturday to Monday >
・Contact us from the customer by 3:00 pm on Tuesday
If payment and transfer are not received within 5 business days after confirming the order, the order will be automatically canceled under any circumstances.
A 100% refund will be given for cancellations made within the above deadline. Please note that the transfer fee will be borne by the customer if the payment has already been made.
If you cancel after the above deadline, we will refund the amount after deducting the shipping fee, etc., if the item has already been shipped. For returns after opening the product, please refer to "Returns and Exchanges".
Cancellation of reserved products
We do not accept cancellations for reserved items.
If a payment deadline is set at the time of booking, and if the payment cannot be confirmed within that deadline, the order, including reserved items, will be automatically cancelled. For canceled orders, even if payment is made after the deadline, the products will not be ordered and cannot be handed over at the time of arrival.
About out of stock
1. When shopping online, due to congestion in the cart, there are rare cases where a customer can purchase an item even if the item is out of stock. In that case, we will contact you, so please understand.
We accept inquiries about products by e-mail.
Click here for inquiries
SHOP POLICIES & SHIPPING INFORMATION
We ship via UPS (tracking). We will quote the exact shipping cost once your order is processed and packaged.
For physical items, your purchase will be shipped from Japan within a few business days.
When an item is returned due to an incorrect address, an additional shipping fee will be charged to resend it.
Packages are shipped Wednesday through Friday. TAAKK Inc. is closed during summer holidays (usually mid August around August 13-15) and New Years week (December 28 through January 5).
Orders can be canceled if the following conditions below are met.
- For orders before 3pm JST, orders can be canceled same day until 3pm JST.
- For orders after 3pm JST, orders can be canceled until the following day 3pm JST.
・For orders placed on the weekend, orders can be canceled until Tuesday 3pm JST.
Please use the CONTACT form to initiate a cancellation.
If payment is not made within 5 days of placing an order, the order will be canceled automatically.
Cancellation of Preorder Items
Preordered items that have been paid for cannot be cancelled.
If a preordered item order has been placed and payment has not been made within 5 business days, that order will be automatically cancelled.
All sale items are final sale.